Delete Your Account
Last updated: 8 August 2026
You can request deletion of your Invoice4You account and the personal data we hold about you at any time. This page explains how, what gets deleted, what we are legally required to retain, and how long it takes.
1. How to request deletion
Option A — In-app (recommended)
- Open Invoice4You in your browser at app.invoice4you.app (or in the mobile app, once released).
- Open the Profile tab and scroll to the Danger Zone section at the bottom.
- Tap Delete Account, confirm your password, and confirm the deletion.
This triggers the same process described below and does not require contacting support.
Option B — By email
If you cannot access the app (for example, you have lost your login or uninstalled it), email support@invoice4you.app from the email address on the account, with the subject line "Account deletion request". We will verify your identity before proceeding.
2. What we delete
Within 30 days of a verified request, we permanently delete the following from our systems and from Supabase (our database provider, hosted in the EU):
- Your login credentials (email, hashed password)
- Your profile data (full name, phone number)
- Push notification tokens
- Authenticated session data
- Saved payment or billing details (when subscriptions are added in a future release)
- App preferences and settings
3. What we are legally required to retain
Important: Invoice and accounting records are subject to UK statutory retention rules — they are your business records, and you may be legally required to keep them even if you stop using Invoice4You.
Deleting them on request would put you in breach of HMRC rules, which we cannot do on your behalf.
The following records are retained for the periods required by UK law:
| Data | Retention period | Legal basis |
|---|---|---|
| Issued invoices and quotes | 6 years from the end of the relevant tax year | HMRC — VAT Act 1994; Companies Act 2006 s.388 |
| Client records linked to issued invoices | 6 years | HMRC record-keeping rules |
| Expense records | 6 years | HMRC record-keeping rules |
These retained records are anonymised where possible — the link between the records and your personal account is severed, so they cannot be used to identify or contact you. They remain available only for tax-audit access by HMRC or by you (on written request, with proof of identity) for the duration of the retention period.
4. Export before you delete
Because retained records are anonymised and you may lose direct access, we strongly recommend exporting your data first:
- Open the app and go to the Profile tab, Account section.
- Tap Export My Data for a full copy of your account, or Export CSV for a spreadsheet of your invoices.
- Save the export to your device or email it to yourself.
Your tax adviser or accountant will need this data if HMRC opens an enquiry against you in the next 6 years.
5. How long deletion takes
- Within 24 hours: Your login is disabled. You can no longer access the app.
- Within 30 days: Personal data is removed from our active database and replaced with anonymised placeholders where retention is legally required.
- Within 90 days: Personal data is purged from backups, in line with our backup rotation schedule.
6. Third parties
When you delete your account, we also instruct the following processors to delete your data:
- Supabase (EU-hosted database and authentication) — deletion propagates automatically when we remove the record.
- Apple / Google — purchase and subscription records (when implemented) are held by the platform owner and governed by their respective policies. We can request deletion but cannot guarantee it on platforms we do not control.
7. If you change your mind
Once your account is deleted, it cannot be restored. You can create a new account at any time, but it will start fresh — your previous invoices, clients, and history will not be available.
8. Questions or problems
If you have any difficulty with the deletion process, email support@invoice4you.app and we will respond within 3 working days.
For data protection complaints, you can also contact the UK Information Commissioner's Office at ico.org.uk.